Privacy

The short version

• We read public comments only.
• We never ask for a TikTok or Instagram password, and we never log in to either.
• We never post, like, follow or message for anyone.
• Comments are deleted on a schedule, and anyone who commented can ask to be left out.
• We don’t sell personal information and we don’t show ads.

Who we are

Reply Wanted (replywanted.com) shows the owner of a TikTok or Instagram account the public comments on it that are still waiting for a reply. It is run by an individual in the United States. To reach us about anything on this page, write to [email protected].

What we read

Only what is public: an account’s public profile, its public posts, and the comments anyone can see under them. We get these through a data service that reads public pages. We can’t see private accounts, direct messages, or anything that needs a login.

If you commented on an account

When someone asks us to check or watch an account you commented on, we may keep, for each public comment:

• your handle and the name shown beside it
• the address of your profile picture (not the picture itself)
• the text of the comment
• when it was posted, and how many likes and replies it had
• the link to it, and the platform’s own ids that the link is made from

We sort comments with AI to tell which ones ask the account owner for something. To do that, the text of a comment is sent to an AI service, with the post’s caption for context. We add a label to the comment (a question, a request, wanting to buy, and so on), its language, and an English version when it isn’t in English.

Who is shown your comment:

• the owner of the account you commented on, and people they add to their Reply Wanted inbox;
• a customer on our Business or Agency plan who watches that public account, even though it isn’t theirs;
• anyone who runs a free check on that public account sees a few comments on a result page, with the commenters’ names partly hidden.

Your comment was already public. We don’t make it more public: these pages are not listed in search engines.

How long we keep comments:

• a comment we never showed to anyone: 30 days
• a comment we showed: 90 days after it is closed (answered, marked done, skipped, or gone from the platform)
• everything about an account that nobody watches any more: 14 days
• a check’s result page: 14 days

To be left out, go to Remove my comments and type your name. We stop showing your comments and stop keeping new ones. It needs no account. It can’t delete the comment from TikTok or Instagram: only you can do that, in the app.

If you use Reply Wanted

We keep:

• your email address (it is how you sign in)
• your time zone, so emails arrive at a sensible hour
• the profiles you asked us to watch
• what you did with each comment: tapped Reply, marked it done or not for you, and whether a reply appeared
• your settings: what you want to hear about, any rule you wrote in your own words, and your email schedule
• your plan, and the references our payment provider gives us for a purchase
• your sign-in sessions, with the kind of browser each was made in
• a scrambled form of your internet address, for up to 14 days, to limit abuse
• what you write to us, so we can answer

Rules you write in your own words, and the suggested replies we draft on paid plans, are also made with the AI service: it is sent your rule, your public bio and captions, and the public comments involved.

You can delete your account in Settings. Your account, your inbox and your settings are deleted right away. The comments from a profile go with the profile, 14 days after nobody watches it.

Cookies

One cookie keeps you signed in (for up to 180 days). If you arrived through a friend’s “check an account” link, a second one remembers that for 30 days. There are no advertising or tracking cookies.

Emails we send

• a sign-in link and code, when you ask for one
• your list of comments waiting, weekly or daily, and never when nobody is waiting
• an alert when someone wants to buy or book, on plans that include it
• a short recap once a month, if you answered someone
• notices about your account: the end of the free days, a payment that failed, a plan or pass that is ending, or that we paused your emails because you stopped opening them

To stop them, use the “Stop these emails” link at the bottom of any of them. One press stops the list, the alerts and the recap; it needs no sign-in. You can also change them in Settings. We still send what you ask for yourself, like a sign-in code, and notices about something you paid for.

If we emailed you first

We look for US accounts that publish a contact email address in their public bio, and check their public comments. If people are waiting on your account, we may write to that address to show you. We send at most three emails. Each one says who we are, carries our postal address, and has a link that stops them for good: one press, and that address and that account are never contacted again. We read the address from your own bio; we don’t buy lists and we don’t guess addresses.

For this we keep the account’s name, its public bio and follower count, that address, and what we sent. When you ask us to stop, we keep the address and the account name on a do-not-contact list, so that we never write again.

Payments

Payments are handled by Stripe. Your card details go to Stripe, not to us: we never see or store card numbers. We keep which plan you are on, when it renews, and Stripe’s reference for the purchase.

Product analytics

We record what happens in the product, tied to your account: for example that a check was started, a Reply button was tapped, an email was sent, or a plan was bought. We use it to see what works and what breaks. We don’t record your screen, and we don’t pass this to advertisers.

Who else handles this information

Only the services we need to run Reply Wanted, each for its own job:

• the data service that reads public pages for us (it receives the name of the account to read)
• an AI service that sorts comments and drafts replies
• an email delivery service, for the emails above
• Stripe, for payments
• the hosting that runs the site and its database

We don’t sell personal information, and we don’t share it for advertising. We would hand information to the authorities only when the law requires it.

Your choices

• Commented somewhere and want out: Remove my comments.
• Stop emails: the link at the bottom of any email.
• Delete your account: Settings, at the bottom.
• See, correct or delete what we hold about you, or anything else: write to [email protected].

Depending on where you live, the law may give you more rights over your information. Write to us and we’ll honour them.

Children

Reply Wanted is for adults who run an account or a business. It isn’t meant for children, and we don’t knowingly keep an account for anyone under 18.

Changes

If we change this page in a way that matters, we’ll change the date at the top and tell the people who have an account by email.

Write to us

[email protected]